Return and Refund Policy
This Return and Refund Policy applies to purchases made through TanmingFashion’s independent website. It applies to eligible orders delivered within the United States.
Order Cancellation
Customers may request an order cancellation within 24 hours after placing the order, provided that the order has not already been dispatched.
If an eligible cancellation request is approved before shipment, a full refund will be issued to the original payment method.
Once an order has been dispatched, it can no longer be canceled. After receiving the order, the customer may request a return in accordance with the conditions below.
Return and Exchange Window
Customers may request a return or exchange within 30 days after receiving the item. Return or exchange requests submitted after the 30-day period will not be accepted.
TanmingFashion accepts eligible returns for both defective and non-defective products, subject to the conditions and responsibility rules stated below.
Return Conditions
Returned products must meet the following conditions:
- The return must be initiated within 30 days after delivery.
- The item must be unworn, unwashed, and unaltered.
- All original tags must remain attached.
- The item must be returned with its original packaging.
- The customer must contact TanmingFashion before mailing the returned product.
How to Request a Return or Exchange
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Contact TanmingFashion First
Before sending any return, contact us at contact@shoptanming.com and provide your order number and the reason for the return or exchange.
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Receive the Return Instructions
We will provide the correct return warehouse address and detailed return instructions after reviewing the request.
Do not send a return to the company’s registered business address listed on the website. That address is not a return processing facility, and packages sent there cannot be accepted or processed for a refund.
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Mail the Returned Product
After receiving the return address, the customer may use a reasonably priced tracked standard shipping service to send the product back.
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Provide Tracking Information
After mailing the return, provide us with the tracking number and the name of the shipping carrier so that we can monitor the return status.
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Return Inspection and Resolution
Once the returned product has been received, we will inspect it and notify the customer regarding the approval of the refund or exchange.
Defective, Damaged, or Incorrectly Shipped Products
TanmingFashion is responsible for the reasonable standard return shipping cost when the return is caused by:
- A defective product
- A product damaged before or during delivery
- An incorrect product, color, or size shipped by TanmingFashion
- Another verified fulfillment error for which TanmingFashion is responsible
In these situations, the customer may request a refund or replacement. TanmingFashion will cover the reasonable standard return shipping cost and, where a replacement is approved, the standard shipping cost of the replacement item.
Return labels are not automatically issued. If the customer is instructed to pay the return shipping cost first, the customer must use a reasonably priced standard shipping service and provide a valid receipt or screenshot showing the shipping charge.
The approved reasonable return shipping cost will be reimbursed after the returned product has been received and the issue has been verified.
Change of Mind, Size, Fit, Color, or Personal Preference
If the return or exchange is not caused by a product defect, damage, incorrect shipment, or another error attributable to TanmingFashion, the customer is responsible for the return shipping cost.
This includes returns or exchanges requested because of:
- A change of mind
- An incorrect size selected by the customer
- Fit-related preferences
- Color or style preferences
- Other personal reasons unrelated to a product or fulfillment defect
For an exchange requested for one of these reasons, the customer is responsible for the return shipping cost and any applicable shipping cost associated with sending the replacement item. Any applicable cost will be communicated before the exchange is processed.
Refund Processing Time
Refunds are processed after the returned product has been received and inspected.
Once the refund is approved, please allow 1–3 business days for TanmingFashion to issue the refund to the original payment method. The customer’s bank, card issuer, or payment provider may require additional time to post the refund.
Restocking Fee
TanmingFashion does not charge a restocking fee for eligible returns.
Return and Refund Support
For return, exchange, or refund assistance, please contact:
Email: contact@shoptanming.com